Privacy Policy

1. Overview

ZentivoIPTV ("ZentivoIPTV," "we," "us," or "our") provides an IPTV subscription streaming service to customers in the United States and internationally (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit zentivoiptv.com, sign up for a free trial, purchase a subscription plan, or otherwise interact with us.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use the Service.

2. Information We Collect

We collect information in the following ways:

• Account information — name, email address, and password when you register for a free trial or paid subscription.
• Billing information — billing address and payment details, processed securely by our third-party payment processors. ZentivoIPTV does not store full credit card numbers on its own servers.
• Device & usage data — IP address, device type (e.g., Firestick, Smart TV, Android, Apple TV/Roku), app version, browser type, and general usage patterns such as channels viewed and session length.
• Communications — messages you send us via the contact form, live chat, email (contact@zentivoiptv.com), or WhatsApp (+1 (581) 705-1988), including any attachments or account details you choose to share.
• Cookies & similar technologies — small data files used to remember your preferences, keep you signed in, and understand how visitors use our website (see Section 6).

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account, free trial, and subscription plan;
• Process payments, renewals, upgrades, downgrades, and refunds;
• Provide, operate, maintain, and improve the streaming Service, including channel performance and buffering diagnostics;
• Respond to support requests sent via live chat, email, the contact form, or WhatsApp;
• Send important account notices, billing receipts, and — where you have opted in — promotional updates about new channels, devices, or offers;
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service; and
• Comply with applicable legal obligations and enforce our agreements.

4. How We Share Your Information

ZentivoIPTV does not sell your personal information. We may share information with:

• Service providers — payment processors, hosting providers, customer-support tools, and analytics platforms that help us operate the Service, bound by confidentiality and data-protection obligations;
• Legal & compliance — law enforcement, regulators, or other parties when required by law, subpoena, or to protect the rights, property, or safety of ZentivoIPTV, our users, or the public; and
• Business transfers — a successor entity in connection with a merger, acquisition, reorganization, or sale of assets, subject to this Privacy Policy or a substantially similar one.

5. Data Retention & Security

We retain account and billing information for as long as your account remains active, and for a reasonable period afterward to satisfy legal, accounting, dispute-resolution, and fraud-prevention requirements. Usage logs are generally retained for a limited period for diagnostic and security purposes and then deleted or anonymized.

We use industry-standard administrative, technical, and physical safeguards — including encryption in transit, access controls, and routine monitoring — designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences (such as your selected plan or device), and understand aggregate traffic patterns through analytics tools. You can control or disable cookies through your browser settings; doing so may affect certain features of the website, such as staying logged in.

7. Your Privacy Rights & Choices

Depending on where you live, you may have rights to access, correct, export, or delete the personal information we hold about you, and to opt out of certain uses such as marketing communications. To exercise any of these rights, contact us at contact@zentivoiptv.com or via WhatsApp at +1 (581) 705-1988, and we will respond within a reasonable timeframe consistent with applicable law (for example, the California Consumer Privacy Act for California residents).

You can unsubscribe from marketing emails at any time using the link included in those messages. You will continue to receive transactional messages — such as billing receipts and account notices — that are necessary to operate the Service.

8. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can investigate and, where appropriate, delete that information.

9. International Users

ZentivoIPTV is based in, and primarily serves, the United States, but is also available to international subscribers. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have data-protection laws that differ from those of your home country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the revised policy on this page with an updated "Last updated" date, and where changes are material, we will provide additional notice such as an email or in-app notification.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to our IPTV customer support USA team:

• Email: contact@zentivoiptv.com
• WhatsApp: +1 (581) 705-1988
• Contact form: zentivoiptv.com/contact